Client Support- 1st & nd level
The opportunity to join a working environment in which you will be able to ach
À propos de notre client
Our client is an IT company for security technologies. For the purpose of strengthening their development in Luxembourg, we are looking for a Customer Support Technician.
Description du poste
Key responsibilities include:
* Treat and follow support requests for assistance (incident tickets). Qualify, analyze, diagnose and track until resolved.
* Provide level 1 to 2 technical support.
* Assist clients in the implementation of solutions and software. - Study new products and solutions.
* Previous experience in customer technical support (level 2)
* Good experience in computer systems and networks
* Good knowledge of Microsoft Windows systems clients and servers
* Fluent in French and English
* Autonomous and organized
* Responsible and precise in his work
* Excellent customer contact
* Motivated and enthusiastic
* Enjoying team work
* Willing to travel occasionally
* Asset: Linux, MacOS and mobile operating systems (Android / iOS). - Microsoft Exchange systems - Computer Security (anti-malware / firewall) - OTRS ticketing system
Conditions et Avantages
Excellent working environment.