Customer Success Manager - Fintech
A wide position with possibility to evolve quickly
An international and entrepreneurial environment
À propos de notre client
Our client is an international and recognized service provider in the global fund industry. In order to reinforce their local team in Luxembourg, we are actively looking for a Customer Success Manager
Description du poste
Within a dynamic team, your main responsibilities will include:
- Accompany customers as they transition from sales prospects to active users of our products.
- Focus on customer loyalty and building close long-term relationships
- Work to fix issues before they happen by proactively looking out for customers' business, suggesting new and innovative ways to keep them succeeding with our products.
- Keep up to date with range of products and customer's business and needs to be able to make relevant suggestions and recommendations
- Monitor and ensure customers consistently use our products and services and get the most value out of it
- Coordinate with internal teams to connect customers 'needs with our products and services development strategy
- You have a first successful experience within a similar role
- Strong relationship building skills
- Problem solving skills
- Sense of empathy
- Ability to understand and interpret client/business data in a clear and commercial manner
- Influencing and negotiation skills,
- Knowledge of Salesforce desirable
Conditions et Avantages
An international and dynamic environment
PageGroup s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.