Customer Success Manager

Luxembourg Permanent

Updated on 08/06/2022

  • Join a state-of-the-art company developing unique products
  • You will be part of a collaborative environment

About Our Client

  • Our client is market leader in financial services. In order to strenghten their team they are looking for a Customer Success Manager.

Job Description

  • Accompany customers as they transition from sales prospects to active users of specific products.
  • Focus on customer loyalty and building close long-term relationships.
  • Work to fix issues before they happen by proactively looking out for customers' business, suggesting new and innovative ways to keep them succeeding with products.
  • Keep up to date with products and customer's business and needs to be able to make relevant suggestions and recommendations.
  • Monitor and ensure that customers consistently use products and services and get the most value out of it.
  • Coordinate with internal teams to connect customers' needs with products and services development strategy.

The Successful Applicant

  • Strong relationship building and customer service skills.
  • Fluent in English and French. Others languages are an asset.
  • Problem solving skills.
  • Sense of empathy.
  • Ability to understand and interpret business informations in a clear and commercial manner.
  • Influencing and negotiation skills.
  • Knowledge of the financial industry is an asset.

What's on Offer

  • Join a stable and recognized company.
Contact
Ibrahima Thiam
Quote job ref
JN-112021-4530310

Job summary

Sector
Sales
Sub Sector
Business Services
Industry
Financial Services
Location
Luxembourg
Contract Type
Permanent
Consultant name
Ibrahima Thiam
Job Reference
JN-112021-4530310

PageGroup is an equal opportunity employer committed to diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire internally and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.