Updated on 08/06/2022
- Join a state-of-the-art company developing unique products
- You will be part of a collaborative environment
About Our Client
- Our client is market leader in financial services. In order to strenghten their team they are looking for a Customer Success Manager.
- Accompany customers as they transition from sales prospects to active users of specific products.
- Focus on customer loyalty and building close long-term relationships.
- Work to fix issues before they happen by proactively looking out for customers' business, suggesting new and innovative ways to keep them succeeding with products.
- Keep up to date with products and customer's business and needs to be able to make relevant suggestions and recommendations.
- Monitor and ensure that customers consistently use products and services and get the most value out of it.
- Coordinate with internal teams to connect customers' needs with products and services development strategy.
The Successful Applicant
- Strong relationship building and customer service skills.
- Fluent in English and French. Others languages are an asset.
- Problem solving skills.
- Sense of empathy.
- Ability to understand and interpret business informations in a clear and commercial manner.
- Influencing and negotiation skills.
- Knowledge of the financial industry is an asset.
What's on Offer
- Join a stable and recognized company.