Customer Success Manager

Luxembourg Permanent

Updated on 08/06/2022

  • Join a state-of-the-art company developing unique products
  • You will be part of a collaborative environment

About Our Client

  • Our client is market leader in financial services. In order to strenghten their team they are looking for a Customer Success Manager.

Job Description

  • Accompany customers as they transition from sales prospects to active users of specific products.
  • Focus on customer loyalty and building close long-term relationships.
  • Work to fix issues before they happen by proactively looking out for customers' business, suggesting new and innovative ways to keep them succeeding with products.
  • Keep up to date with products and customer's business and needs to be able to make relevant suggestions and recommendations.
  • Monitor and ensure that customers consistently use products and services and get the most value out of it.
  • Coordinate with internal teams to connect customers' needs with products and services development strategy.

The Successful Applicant

  • Strong relationship building and customer service skills.
  • Fluent in English and French. Others languages are an asset.
  • Problem solving skills.
  • Sense of empathy.
  • Ability to understand and interpret business informations in a clear and commercial manner.
  • Influencing and negotiation skills.
  • Knowledge of the financial industry is an asset.

What's on Offer

  • Join a stable and recognized company.
Ibrahima Thiam
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Job summary

Sub Sector
Business Services
Financial Services
Contract Type
Consultant name
Ibrahima Thiam
Job Reference

PageGroup is an equal opportunity employer committed to diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire internally and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.