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Added 21/09/2020
- Processes migration to new SSC in Prague
- Possibility to use European languages
About Our Client
We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable, and well-known company from the medical sector that will migrate several processes from its subsidiaries to the heart of Europe.
Job Description
- Call handling
- Manages product and service complaints
- Ensures a correct Customer Master Data maintenance
- Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices
- Ensures a reliable Product Support (basic level)
- Assures fulfilment of the local legal requirements
- Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
- Reaches local Customer Care targets
- Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
- Promotes campaigns and offers agreed with the Customer Care Manager.
- Manages Leads qualification
- Works and leverages relations with sister companies
The Successful Applicant
- At least 3 years of experience in Customer Service filed
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Expert knowledge as SAP user for Customer Care modules
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Valuable knowledge as user in CRM systems
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Knowledge of English Language
- Knowledge of European languages at least at C1 level
What's on Offer
Attractive base salary with 25 days of holiday.
Contact
Greta Wikiera
Quote job ref
JN-092020-1230463
Job summary
Sector
Sub Sector
Industry
Location
Contract Type
Consultant name
Greta Wikiera
Job Reference
JN-092020-1230463
