Team Leader Service Desk & Support

Luxembourg Permanent

Added 01/04/2021

  • Join an international and a fast growing Group
  • Take in charge the IT Support for the Group

About Our Client

Our client is an international and fast growing Company providing global financial services.

Job Description

Your main responsibility will be :

  • Managing the team of the local Service Desk
  • Ensuring the correct execution of the IT Customer Services activities
  • Having a transverse collaboration with colleagues based in other locations to ensure a strong team work and collaboration
  • Introducing, planning and documenting relevant processes
  • Being responsible for continuous process improvements
  • Creating appropriate guidelines on day-to-day business
  • Taking part in solving customers issues

The Successful Applicant

Graduated with a Bachelor degree in Information Technology, you have a proven experience in a similar position.

Strong leadership, team spirit, customer and service oriented approach, and organizational skills are the key for success in this role.

You are perfectly fluent in English. Communication skills in French and/or in German would be a plus.

What's on Offer

N.A

Contact
Maxime Durant
Quote job ref
JN-042021-2553220

Job summary

Location
Contract Type
Consultant name
Maxime Durant
Job Reference
JN-042021-2553220

PageGroup is an equal opportunity employer committed to diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire internally and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.