Customer Success Manager - Fintech - JN-042021-2561987

Description
Résumé
Offres similaires

Added 19/04/2021

A wide position with possibility to evolve quickly
An international and entrepreneurial environment

À propos de notre client

Our client is an international and recognized service provider in the global fund industry. In order to reinforce their local team in Luxembourg, we are actively looking for a Customer Success Manager

Description

Within a dynamic team, your main responsibilities will include:

Accompany customers as they transition from sales prospects to active users of our products.
Focus on customer loyalty and building close long-term relationships
Work to fix issues before they happen by proactively looking out for customers' business, suggesting new and innovative ways to keep them succeeding with our products.
Keep up to date with range of products and customer's business and needs to be able to make relevant suggestions and recommendations
Monitor and ensure customers consistently use our products and services and get the most value out of it
Coordinate with internal teams to connect customers 'needs with our products and services development strategy

Profil recherché

You have a first successful experience within a similar role
Strong relationship building skills
Problem solving skills
Sense of empathy
Ability to understand and interpret client/business data in a clear and commercial manner
Influencing and negotiation skills,
Knowledge of Salesforce desirable